When your case has been through the initial Pre-submission process, and we have spoken with you to set up your claims, the information we gather from you is used to fill in your complaint questionnaire. It is used to support your claim so it’s important to make sure all the details are correct. If anything is incorrect please call us to let us know, so we can make any necessary amendments.
Once you’re sure everything is correct, please sign and date Section F ready to return to us in the pre-paid envelope provided. Section F confirms you are happy with all of the details outlined in the questionnaire.