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29th Aug 2019

PPI Culprits – Who’s behind the PPI mis-selling scandal?

Who’s responsible for mis-selling PPI?

Mis-sold PPI is one of the biggest financial scandals in UK history, with over £40bn provisioned by banks and lenders to compensate consumers who were mis-sold. A large number of these lenders were hit with hefty fines as punishment for poorly handling claims, many of which left customers waiting long periods of time or unfairly rejecting them altogether.

After the Financial Ombudsman Service (FOS) expressed concerns the Financial Conduct Authority (FCA) began an investigation, and many lenders were then ordered to pay compensation to millions of people.

PPI Claims wrongly rejected

Figures from the FOS show that around 69 per cent of PPI claims that had been referred to them were actually rejected unfairly.

Unfortunately, only 20 per cent of rejected claims is estimated to make it on to the FOS, because victims mistakenly believe that there is nothing they can do following a rejected claim.

There were a large number of banks and lenders involved, and we have information on the most prominent of these for those who feel they may have had PPI mis-sold to them.

Lloyds Banking Group

The UK banking sector has been under the spotlight for the last few years due to one of the biggest scandals in the history of the banking industry: the mis-selling of Payment Protection Insurance (PPI).

Of all the PPI policies sold in the UK, Lloyds Banking Group were responsible for selling over half. This was easily achieved by the group because of the size of the organisation and the different companies that make up the group.

Some of the brands owned by Lloyds Banking Group include:

Bank of Scotland PPI Claim

Black Horse PPI Claim

Cheltenham & Gloucester PPI Claim

Halifax PPI Claim

Lloyds TSB PPI Claim

Lloyds Bank PPI Claim

Barclays Group

The spotlight has firmly been on the banking sector for the past few years because of the Payment Protection Insurance (PPI) mis-selling scandal, making this the biggest scandal in the history of UK banking. The sector has so far paid back over £30bn since 2011 and this figure is set to rise.

The Barclays Group has been one of the organisations at the centre of the scandal, along with other major lenders such as Lloyds Banking Group and Santander and has put aside over £9.3bn to meet successful compensation claims.

What Brands do the Barclays Group Own?

With a history in banking that goes back to the early 1700s, the bank has survived to be one of the big four banking groups in the UK.

The key brands and businesses owned by Barclays Group in the UK are:

Barclays PPI Claim

Barclaycard PPI Claim

Egg Credit Card PPI Claim

Royal Bank of Scotland (RBS) Group

The UK banking sector has been under the spotlight for the last few years due to one of the biggest scandals in the history of the banking industry: the mis-selling of Payment Protection Insurance (PPI).

Just like the other big lenders, the Royal Bank of Scotland Group Plc (RBS Group) has been caught up in the mis-sold PPI scandal and has had to pay out considerable sums of money to its customers in compensation.

Who are RBS?

RBS Group provide banking and insurance services based in Edinburgh. Their main subsidiaries are:

Royal Bank of Scotland PPI Claim

NatWest PPI Claim

Ulster Bank PPI Claim

HSBC Group

As with the other banks and lenders in the UK, HSBC has already paid out a considerable sum in mis-sold PPI claims. As of July 2017, the scandal has cost HSBC £4.05bn.

Who are HSBC?

The HSBC Group is one of the largest banking organisations in the world. The acquisition of Midland Bank in 1992 gave HSBC a foothold in the European market.

HSBC UK are a major bank in the UK and have other well-known brands that form its group of companies, such as:

First Direct PPI Claim

HFC Bank PPI Claim

HSBC Bank PPI Claim

M&S Bank PPI Claim

Santander UK

Santander UK is a relative newcomer to the UK finance market. It initially purchased the Abbey National in 2004, then later acquired two other former mutual building societies: Alliance & Leicester and Bradford & Bingley in 2008. All firms were rebranded as Santander UK in 2010.

Abbey National PPI Claim

Alliance & Leicester PPI Claim

Santander PPI Claim

Santander Credit and Store Card PPI


Clydesdale Bank PPI Claim

Yorkshire Bank PPI Claim

Bank of America Merill Lynch Group

Bank of America PPI Claim

MBNA (Bank of America) PPI Claim

Nationwide Group

Britannia PPI Claim

Nationwide Building Society PPI Claim


Yorkshire Building Society PPI Claim

UK Asset Resolution


Other PPI Culprits

American Express PPI Claim

Capital One PPI Claim

Welcome Finance PPI Claim

PPI Deadline



The PPI deadline has now passed and we are no longer accepting any new PPI claims.

Please be assured, if you have already enquired about a PPI Claim with Money Management Team Limited we are processing your enquiry and will update you as your claim progresses. If you need an update in the meantime, please contact us.

You can pursue your own claim direct to the firm to obtain a refund. You can do this for yourself at no cost and then use the Financial Ombudsman Service or Financial Services Compensation Scheme (FSCS) which are both FREE.

£Millions Remain Unclaimed!

Important Information

Please Note: Your PPI Claim starts with a Free PPI Check service. Our PPI Claim fee of 20% + VAT (so 24% of the total redress offered by your lender) is payable if your claim is successful. That means if we don’t recover you anything, you don’t pay us a penny.

You can submit a claim directly to the lender yourself for no charge. You can also approach the Financial Ombudsman Service and Financial Services Compensation Scheme for free to review your case, providing it falls within their remit and you have approached your lender first.


PPIClaims.com is a trading style of Money Management Team Ltd. Money Management Team is a member of the Professional Financial Claims Association (PFCA).
We comply with the PFCA Code of Practice


Deceased Persons

If a PPI policyholder is deceased, any money owed to them becomes part of their estate, so whoever inherits the estate is entitled to make a PPI reclaim. This can be done by an executor or the person appointed to carry out their wishes after death. We automatically assume that reclaiming mis-sold Payment Protection Insurance (PPI) for deceased parents and grandparents may not be possible due to the passage of time.

However, the truth of the matter is it is quite straight forward to make a successful claim for mis-sold PPI for someone who is deceased.

To reclaim mis-sold PPI start with a FREE PPI check** with us today.

Armed Forces Personnel & PPI

Armed Forces PPI

Armed forces personnel have cover for sickness, accident & unemployment built into their salaries. This protection means that if a member of the armed forces was unable to work due to one of these reasons, they would still be able to meet any mortgage, loan or credit card repayments they had. So any PPI insurance policies would NOT have been appropriate. To find out if you can reclaim for mis-sold PPI, start a FREE PPI check** with us today.

UK Expats & Non-British Nationals

Expat PPI Claim

Did you have a loan, credit card or mortgage in the UK between 1988 and 2014? As a British Expat or Non-UK National who has lived in the UK for a long period, it is likely that finances were arranged while you were a resident in Britain. This may include loans, mortgages or credit cards and, even though you are no longer living in the country you can still claim mis-sold PPI. You could be eligible to claim for mis-sold PPI!

Public Sector Workers PPI Claim

Public Sector PPI

For many public sector workers, the Payment Protection Insurance (PPI) they were sold was useless. However, for some of these workers it would not have been useless, depending on the policy type and cover it provided them with.

If you had PPI and it provided you with extra cover that hadn’t been included in your employment contract, then it may have been useful for you.

Business PPI Check and Claims

Business PPI Claims - Mis-sold Payment Protection Insurance

Business PPI - Like most consumer PPI policies, business PPI also know as commercial PPI was sold alongside secured and unsecured loans, overdrafts, credit cards and mortgages. Business Loan Repayment Insurance is a type of insurance policy sold alongside commercial loans, including Fixed Rate Loans, Variable Rate Loans and Treasury Loans. If you had a commercial or business loan between 1988 and 2014 you may be eligible for a PPI refund. Start a Free Business PPI Check and find out if you have mis-sold PPI to reclaim.