1. We call you to start your PPI Check & Complete Forms
For us to proceed with your FREE PPI Check**, we will need to speak with you to confirm some details, including your FULL NAME, DATE OF BIRTH, and ADDRESS DETAILS (CURRENT AND PREVIOUS). We will also discuss which lenders we can investigate for you.
Once we have set up your PPI Check, we will post forms out for you to read, sign and return to us. You can call us on 0333 443 9158 if you notice any details need changing.
2. You Sign, Date Documents & FREEPOST Back to Us
Sign and date the forms and return to us in the free post envelope provided – no stamp required!
3. Your PPI Check(s) are Registered with Lender(s)
We register your PPI check with your lender.
On average, a response will be issued within 6 weeks from your PPI information check being sent to your lender, although timeframes vary dependent upon the lender.
4. The Lender(s) Locate & Verify Account Information
If your lender cannot locate you or requires verification in order to release details, we will be in contact to obtain some further details of you in order for us to return them to complete the check.
5. Account(s) & PPI Status Confirmed by Lender(s)
Once you have been located/verified, your lender will return to us with confirmation of all accounts you have held with them for as far back as their records go. They will also confirm the PPI status of each account.
6. PPI Check Outcome(s) & Options Are Discussed With You
A Special Note For Multiple PPI Checks
If you have multiple checks with us for multiple lenders, the time-frames of responses from lenders may vary, however we will always ensure that we advise you of which lender correspondence refers to and be available for support and guidance throughout this process on 0333 443 9158, should you so require.