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EXPIRED 29th Aug 2019

High Commission PPI Claim

high commission ppi claims

Payment Protection Insurance or PPI was sold aggressively by banks, building societies and lenders for decades using hard-selling tactics or in some instance lies to attach it to most forms of financial credit agreements.  This included personal loans, business loans, overdrafts, credit cards, mortgages, catalogue accounts and store cards.

PPI was designed to cover your repayments if you got sick or became unemployed, but in reality, it only paid out for a limited period usually 1 year, and the maximum payout for some PPI policies was less than the cost of having it.

Common mis-selling tactics used by banks & lenders included:

  • Having PPI added to your finance agreement without permission;
  • Saying if you took out PPI you would get a better deal;
  • Selling PPI when it was inappropriate for the individual, for example, to provide cover for ‘unemployment’ for those who were self-employed, or not asking about pre-existing conditions that could invalidate it;
  • Insisting that PPI was compulsory for your finance agreement so you had to have it.

What is PPI Commission?

It has recently come to light that when PPI was sold by banks and lenders the majority of the cost was actually received in commission. So, a percentage of what you paid for your PPI premium was commission and this went to the bank or broker, rather than the whole amount going towards paying for your insurance. The findings were based on a 2014 Supreme Court case brought by Susan Plevin against Paragon Personal Finance (Plevin vs. Paragon Personal Finance Ltd), now referred to as ‘Plevin’. The facts of the case were that Mrs Plevin had been sold a PPI policy but was not told that a high percentage of the premium (71.8%) was paid in commission. The Court ruled that this made her relationship with her lender unfair under section 140A of the Consumer Credit Act 1974.

At the same time as launching the PPI deadline, the FCA introduced a new ruling for PPI mis-selling called ‘Plevin’.  Under this ruling, anyone who had PPI from a bank or lender attached to an active finance product since 2008 may be owed some money. In the past, in order to reclaim any PPI, you had to have been mis-sold it.  The FCA’s new rule says if over 50% of your PPI cost went as commission to the lender, and that wasn’t explained to you, you can claim back the extra above that.

Following the ruling, the FCA set out guidelines that defined high commission as being more than 50% of the cost of the PPI premium and further stated how banks should investigate and correct PPI commission.

What makes me eligible for a PPI commission claim?

If any of the following scenarios apply you may be eligible to make a claim:

  • Your credit agreement was covered by section 140A of the Consumer Credit Act 1974
  • You weren’t told about the commission that was being charged on your policy
  • The commission paid was more than 50% of your premium with the average commission being charged at 60-70% of premium being paid by most banks and lenders.

How to make a complaint about PPI commission?

To help you we’ve set up a simple and easy way to complain about the commission on your PPI policy. Just complete the short form above with your contact details and we will call you back to get more details about your PPI policy and exact circumstances. We’ll then register a formal complaint with the bank or lender on your behalf to ask them to investigate if you were charged a high level of commission on your PPI policy premiums.

Please note: If you have previously made a complaint about PPI  on a product you had with bank or lender, you should use the PPI commission form to start your high commission claim.

How do I start the process with PPIClaims.com?

Please Note: The PPI deadline (29th August 2019) set by the FCA has now passed and we are no longer accepting any new PPI claims.


Is There Any Leeway In Deadline Timing?

No – the deadline is absolute. If the claim is not properly logged with the lender before midnight on August 29th it will be officially time-barred.

I already have a case(s) going through with you, what will happen to them?

The deadline is for new claims only. All existing claims will be investigated and decided normally.

I have had a case with FOS through you for ages – what will happen to it now?

All FOS investigations of current claims will be unaffected by the deadline. It is for new claims only.

Will the deadline cause any delays in my case?

No – existing cases will be processed as normal with a final decision expected within 8 to 16 weeks of acknowledgement of the claim by your lender.

What if the bank wants more information?

A request for further information from the bank means that it has been accepted and is under investigation. The usual timescale of 8 to 16 weeks for a decision will still apply.

Why is there a deadline?

The deadline was set in place by the Financial Conduct Authority (FCA), which is the UK’s financial regulator. It’s chief executive, Andrew Bailey, said at the time: “Putting in place a deadline and campaign will mean people who were potentially mis-sold PPI will be prompted to take action rather than put it off. We believe that two years is a reasonable time for consumers to decide whether they wish to make a complaint.”

“We have carefully considered the feedback we received and we still believe that introducing a deadline for PPI complaints and a communications campaign warning of the deadline will benefit consumers.”

What happens after the deadline?

The deadline is for new claims only. If your claim has already been lodged with your lender then it will be fully investigated.

What happens if my case is rejected by the lender?

If your claim is rejected then it will be passed to our specialist team who will evaluate the terms of the rejection to see whether an appeal to the Financial Ombudsman Service (FOS) might be possible and advise you of their findings.

If your PPI claim has already been rejected

If you have already raised a previous complaint for mis-sold PPI which was not upheld, and you wish to raise a further complaint relating only to the commission charged on your PPI policy, learn more about PPI High Commission claims.

PPI Deadline



The PPI deadline has now passed and we are no longer accepting any new PPI claims.

Please be assured, if you have already enquired about a PPI Claim with Money Management Team Limited we are processing your enquiry and will update you as your claim progresses. If you need an update in the meantime, please contact us.

You can pursue your own claim direct to the firm to obtain a refund. You can do this for yourself at no cost and then use the Financial Ombudsman Service or Financial Services Compensation Scheme (FSCS) which are both FREE.

£Millions Remain Unclaimed!

Important Information

Please Note: Your PPI Claim starts with a Free PPI Check service. Our PPI Claim fee of 20% + VAT (so 24% of the total redress offered by your lender) is payable if your claim is successful. That means if we don’t recover you anything, you don’t pay us a penny.

You can submit a claim directly to the lender yourself for no charge. You can also approach the Financial Ombudsman Service and Financial Services Compensation Scheme for free to review your case, providing it falls within their remit and you have approached your lender first.


PPIClaims.com is a trading style of Money Management Team Ltd. Money Management Team is a member of the Professional Financial Claims Association (PFCA).
We comply with the PFCA Code of Practice


Deceased Persons

If a PPI policyholder is deceased, any money owed to them becomes part of their estate, so whoever inherits the estate is entitled to make a PPI reclaim. This can be done by an executor or the person appointed to carry out their wishes after death. We automatically assume that reclaiming mis-sold Payment Protection Insurance (PPI) for deceased parents and grandparents may not be possible due to the passage of time.

However, the truth of the matter is it is quite straight forward to make a successful claim for mis-sold PPI for someone who is deceased.

The PPI deadline (29th August 2019) set by the FCA has now passed and we are no longer accepting any new PPI claims.

Armed Forces Personnel & PPI

Armed Forces PPI

Armed forces personnel have cover for sickness, accident & unemployment built into their salaries. This protection means that if a member of the armed forces was unable to work due to one of these reasons, they would still be able to meet any mortgage, loan or credit card repayments they had. So any PPI insurance policies would NOT have been appropriate.

As the PPI deadline (29th August 2019) set by the FCA has now passed and we are no longer accepting any new PPI claims.