What is HSBC PPI?
PPI was a product sold daily by banks, building societies and other financial services providers to customers to ensure they could meet their monthly payments if they were ever unable to work due to accident, sickness or unemployment.
When sold in the right way PPI was a useful product and beneficial to those who had it. Unfortunately, it came to light that this wasn’t always the case and many people were sold PPI who wouldn’t be covered by it.
With the sales of PPI policies increasing, banks and other lenders realised how profitable a product it was. PPI sales were netting billions of pounds each year with very little being paid out. This went on for many years until the Citizens Advice Bureaux conducted research into why so many policies had been sold and so little had been paid out in comparison.
The Rise of PPI Complaints
In 2005 alarm bells started to ring and Citizens Advice published a report on their findings – that PPI was in effect a ‘protection racket’ and they lodged a ‘super complaint’ with the Office of Fair Trading (OFT).
The report highlighted that for an expensive product only 15% of consumers would be able to make a successful claim should the need arise.
Around this time the then UK regulator, the Financial Services Authority (FSA) launched their own investigation, which revealed poor PPI selling practices and little compliance control. However, what wasn’t known at this stage was the scale at which the mis-selling had taken place and what was to come.
From the outset of the scandal, HSBC was named and shamed as one of the culprits in the top five mis-sellers of PPI.
HSBC and PPI Complaints
Many of the cases for HSBC customers involved them not knowing that they had taken out the cover and that their monthly repayments included a payment for PPI.
Because of the media attention, the mis-sold PPI scandal has received and the campaigns for redress, banks such as HSBC are having to pay out billions in compensation to their customers for selling insurance policies that were useless, instead of making the many billions like they had previously.
Which HSBC Products Was PPI Sold With?
Which brands have HSBC sold PPI under?
- HSBC business loans
- Beneficial Finance
- Endeavour Personal Loans
- EPF Direct
- EPF Homeloans
- First Direct
- GM Card
- Hamilton Direct Bank
- HFC Bank
- HFC Direct
- Household Bank
- Marbles (some older Marbles accounts)
- Midland Bank
- M&S Bank
- John Lewis
- Sterling Credit
- Sterling Loans
How Much Has HSBC Set Aside for PPI Compensation Payouts?
In 2017 HSBC added an extra £840 million to its PPI compensation pot in anticipation of a flood of new claims following the announcement of the PPI claims deadline. A further £400 million was added to the total for PPI payouts in 2018 and HSBC is the first of the big four high street lenders to reveal its annual figures with the new cash provision bring its overall bill to £4.05billion, of which £3 billion has already been paid out.
Key features of HSBC PPI
PPI policies are usually sold alongside loan and credit products such as mortgages, credit cards, personal loans as well as store finance and catalogue accounts to name a few.
PPI was designed to cover the repayments on any loan or credit products, when you couldn’t make them yourself due to unforeseen circumstances such as, you were made redundant or couldn’t work due to an accident, illness, disability or death.
How the policies work and the range of benefits they offer can vary slightly from policy to policy.
How was PPI mis-sold by HSBC?
There were several ways used to sell PPI to customers many of which were underhand and ignored the rules on how to sell the policy.
Many cases of PPI mis-selling involved the customer not knowing they had taken out PPI as it was attached to whatever financial product was sold to them. Some customers were told that it was compulsory instead of optional. Sales advisers often didn’t check to see if you had a pre-existing medical condition, were self-employed or if you were unemployed. These are the most common ways PPI was mis-sold.
How do I know if I had PPI on HSBC finance products?
If you’ve ever had any of the following financial services products through HSBC bank you need to review all your financial agreements from 2009 to 2014 to see if PPI is mentioned on any of them:
- Personal loan PPI;
- Business loans;
- Credit card PPI;
- Business credit cards PPI;
- Mortgages PPI;
- Secured loans PPI;
- Overdraft PPI.
- Car loan PPI;
These are the main products, but this is not an exhaustive list.
What to look for on your HSBC Finance Agreements or Statments?
It is worth noting that your documentation may not specifically say PPI, it could be termed as any of the following:
- Accident, Sickness and Unemployment (ASU) cover;
- Account Cover;
- Credit Card Protection Insurance;
- Credit Card Repayment Protection;
- Credit Insurance;
- Credit Insurance Protection;
- Card Protection;
- Income Protection;
- Loan Repayment Insurance;
- Loan Care;
- Loan Protection;
- Mortgage Payment Protection Insurance;
- Payment Cover;
- Personal Loan Protection.
HSBC PPI & Frequently Asked Questions
Read our frequently asked PPI Claims related questions and answers. In the majority of cases the first step to making a PPI claim is to get a PPI check done with the lender. We offer this as free standalone no obligation service, find out How to start your FREE PPI Check** with us today.
What do I need to make a Mis-sold PPI Complaint against HSBC?
To establish if you have a claim against a lender, documentation is important and will make life easier.
If you no longer have old financial agreements it is worth contacting the bank or financial institution concerned. Depending on the time that has lapsed since the end of the agreement, banks are obliged to keep your records for six years after you last used the account. After this time, they do not have to keep any paperwork.
This doesn’t mean that you can’t make a claim, you can, providing you can show any evidence to support a claim.
This may seem like too much hassle. If this is the case, use our Free PPI Check service and we can do the work for you.
Claiming HSBC PPI
If you were mis-sold PPI on a loan, credit card or mortgage taken out through any of the above-mentioned providers you should be able to claim compensation from HSBC.
How long do I have left to claim my HSBC PPI?
A deadline of 29 August 2019 has been set by the FCA for all mis-sold PPI claims to be submitted by. If you do not put your claim in before this time you will not be able to claim.
How long will it take for my HSBC PPI claim?
The start of a claim is the pre-submission stage. From the time of the request being sent to the lender, to getting a response that determines your PPI status, will take on average six weeks.
The average time frame for a claim from getting an acknowledgement from the lender to getting a decision is approximately 8-16 weeks.
How much could I claim from HSBC?
There are several factors that will determine how much compensation you can claim.
It can depend on the number of accounts you have. If you have more than one account which has had PPI added to it, you will have made more than one payment for PPI each month. Together these amounts will be the basis for what you may be entitled to receive.
If you have had several different credit card accounts, these may have had PPI policies attached to them with the monthly premiums being calculated as a percentage of the amount outstanding.
You may be able to claim a substantial amount in PPI compensation, especially if your credit card balance was close to the limit.
Depending on how long you have had the accounts could be another factor in determining how much compensation you may receive. The longer you’ve been paying PPI premiums, the more you could claim back.
If you are unsure of any of the above factors, it may be worth starting a free PPI check to find out where you stand.
How to start your HSBC PPI claim?
We’d like to discuss the details of your case with you, so your complaint can be lodged with HSBC on your behalf as quickly as possible.
- Start your Free PPI check process by using our online form. Completing the required information will help to establish if you have held a policy with HSBC; or
- Call our dedicated number for PPI claims on 0333 443 9158; or
- Complete our online claim form to start your claim.
High levels of HSBC PPI commission explained
Banks and other providers are paid a commission by an insurer when a PPI policy is sold. The more policies that are sold means a hefty sum of commission is paid out.
However, high-levels of commission is when you’ve paid more than half of what you’ve paid for the PPI policy.
The FCA introduced new rules in March 2017 after a Supreme Court ruling in the case of Plevin v Paragon Personal Finance 2014, which outlines how PPI commission complaints are to be dealt with.
What is the Plevin Ruling?
The name Plevin has been mentioned in the press and media in connection with PPI but you may not have taken note about what it is or it’s effect.
Plevin refers to a case that was won by Susan Plevin in 2014, a retired college lecturer in which she claimed that the PPI on her loan with Paragon had been mis-sold to her on the grounds that it didn’t meet her needs. It was during this time she learned that the single PPI premium contained a substantial commission charge that went directly to the brokers involved.
Plevin went back to court to argue this fact. The case went all the way to the Supreme Court on appeal, which found that the PPI charged (£5,780) consisted of high levels of commission (71.8%) which hadn’t been disclosed to Plevin, this created an ‘unfair relationship’ between the parties under the Consumer Credit Act 1974.
The final judgement in the case was that an unfair relationship had been created between Plevin and the lender but also that the PPI had been mis-sold to her.
What effect will the Plevin ruling have on my HSBC PPI Claim?
What this means for claimants is that you may now be able to claim if your provider earned a high level of commission from your PPI and this wasn't made clear to you when taking out the policy.
It also means that the new rules have made it more likely that claims, including those that were rejected in the past, may well now be successful.
If you’ve already claimed and received a payout, you cannot claim again.
However, if you had PPI in the past you may not have been mis-sold the policy, but you may still be due to a pay-out. Banks now need to take into consideration the Plevin rules which means a previously rejected claim could be successful.
If your mis-sold PPI claim was previously rejected, you may be able to complain about the commission if:
- The PPI policy was sold with the credit arrangement on or after 6 April 2007;
- The PPI policy was sold with the credit arrangement before 6 April 2007 and was still running on or after 6 April 2008;
- 50% or more of your PPI premium was the pure commission for the lender which was unknown to you. The extra paid may be refunded to you.
However, another case, Doran v Paragon Personal Finance June 2018, was decided by a District Judge in a County Court. He awarded the claimants all their high commission payments back plus interest.
The case of Doran does not set a precedent like Plevin case does, as it was decided in a lower court and may yet be appealed by Paragon Personal Finance.
Customers who have already been successful in their claims for mis-selling cannot claim under the Plevin rules. This will still apply after the recent Doran case. Lenders will only consider claims for undisclosed commission if the customer has been rejected for a mis-sale.
How to check & complain about High Commission on HSBC PPI?
If you feel that you have paid high commission for a PPI policy, you may be entitled to compensation, please complete our online PPI High Commission Check Form.
Please note: If you have already claimed PPI successfully on your HSBC finance agreement you will not be eligible to make a further claim under the Plevin rules.
Organisations Who Can Provide Information & Help on HSBC PPI Complaints
There are some regulatory bodies who can offer information and assistance regarding PPI: The Financial Conduct Authority, the Financial Ombudsman Service and the Financial Services Compensation Scheme.
The Financial Conduct Authority
12 Endeavour Square
Tel: 0800 101 8800
The FCA are the finance industry regulator, whose role it is to protect consumers. They will provide general information about PPI but cannot offer advice on an individual basis.
The Financial Ombudsman Service
Tel: 0800 023 4567
The FOS provide a free, independent dispute settlement service between financial businesses and their customers. They can deal with a wide range of finance based complaints including PPI.
Financial Services Compensation Scheme
PO Box 300
Tel: 0800 678 1100
The Financial Services Compensation Scheme(FSCS) may be able to offer compensation if a PPI provider you purchased a policy with is no longer trading, providing they were an authorised financial business.
Other organisations who can also help are:
168 Corporation St
Tel: 0344 477 1010
Citizens Advice have offices across the UK. They provide free, confidential and independent advice to help people overcome their problems.
The Money Advice Service
Tel: 0800 138 7777
The Money Advice Service was set up by the government to help people manage their money by offering free and impartial advice.