Getting started with a Free PPI Check** is a simple process. The PPI Deadline has been set so start your claim before the August 2019 deadline. To help you understand the process we outline below the steps involved in the PPI reclaim process.
The PPI Reclaim Process – Step 1
Starting a PPI Check
Getting started is simple. Let PPIClaims.com help find out what PPI you could reclaim
Fill out the PPI check form on this page, or call us on 0333 443 9158 and our friendly and knowledgeable staff will guide you through the process.
We aim to identify any PPI your lenders sold to you, which you could then make a claim to recover.
The PPI Reclaim Process – Step 2
The Pack & Completing the Documents
We fill them in for you with the details, so you just need to read, sign and return them. Or let us know if anything needs updating!.
This guide is about the forms you will receive and what to do with them. This section will provide you with information to consider, as well as some Frequently Asked Questions to explain the documents.
The first step in starting your PPI Check was contacting us. The next simple stage is to complete the forms necessary to start your PPI Check process, with the aim of identifying any PPI your lenders sold to you, which you could reclaim.
Simple steps to get started:
- Read, sign and date the documentation in the pack you receive
- We contact your lenders for your PPI Check
- If any PPI was or may have been present, we will advise you of your options and the possibility of making a claim to recover any money you may be owed for your PPI
Once we receive your pack, we will contact your lender to start the PPI check process. You will be updated regularly of the progress of the investigation.
The PPI Reclaim Process – Step 3
Returning the Pack
Read, sign and send the papers back in the pre-paid envelope.
Situations could arise that may cause delays in your PPI being investigated. This section deals with the way we contact you if further information is needed before your PPI Check is sent to your lender.
Once your pack is received by Money Management Team first task is to check that all the necessary information has been included. All of the documents in the pack are necessary to start the PPI Check and for it to proceed. If the pack is sent back with missing documents or if they are unsigned in the correct place, your PPI Check will be placed on hold until the right information is obtained.
Remember for a joint account, both parties have to sign all of the documents before they are returned. This may differ from lender to lender, but you will be advised of any different requirements, where necessary.
The PPI Reclaim Process – Step 4
Your PPI Check
Once we have received all the documentation we require, we will request your PPI Check from your lender. If your lender confirms that PPI was not present, we will close your case and advise you of this. If PPI was or may have been present, we will contact you to advise you of your options, including the possibility of making a claim to recover any money you may be rightfully owed by your lender for any mis-sold PPI.
Should you pursue a claim, we will complete a PPI Questionnaire with you which is necessary to make the complaint. You will then be sent a copy of this, along with forms to sign to confirm you are happy with the information we have gathered to present your complaint to your lender.
Upon receipt of your signed forms, we will issue a formal Letter of Complaint to your lender, starting the process of recovering any money your lender may owe you for PPI.
The PPI Reclaim Process – Step 5
Getting the Decision
Have you received an offer? Is your money on its way back to you?
Once your claim letter has been received, the lender must acknowledge this and start the investigation. FCA guidelines for PPI investigations state that a lender must respond to the complaint within eight weeks, with either:
- A final response to the complaint, advising whether they are upholding or rejecting it, or;
- A reason why they have not reached a decision – requests for further information can delay the completion of the investigation. It is therefore important you respond to such requests as soon as possible to prevent delays.
A final response to a PPI complaint should be either:
- A recognised case of PPI mis-selling, where we aim to recover 100% of any premiums you have paid, plus any interest paid on those premiums and where possible a further 8% in simple interest, or;
- A rejected claim and the reasons for it, which would be explained in writing.
The PPI Reclaim Process – Step 6
Appealing a Rejection
If a case is rejected, we may be able to lodge an appeal at no extra charge.
Receiving a letter rejecting your PPI claim is disappointing, but need not be the end of the line.
If your claim has already been rejected by the lender, there an option of approaching the Financial Ombudsman Service (FOS) to independently review the case. They can overturn the rejection, if they establish the lender has mis-sold the policy. This service will not cost extra, the no-win-no-fee± promise still stands.
The FOS are used to dealing with many thousands of PPI claims and instructing lenders to pay compensation where they feel it is due. Unfortunately, complaint numbers are so high that the FOS is struggling to keep up.
±Charges may be raised if you cancel your claim after the 14 day cool off period
The PPI Reclaim Process – Step 7
Invoices and Fees
If your claim is successful, what happens next?
Successful offers are passed to the offers team who deal with the offer made and progress the case accordingly.
Mostly, lenders will reimburse you directly by transferring funds into your account or by sending a cheque if you are no longer a customer. Money Management Team will send you an invoice for our fees of 20% + VAT of the total redress offered by your lender, including any reduction of any outstanding agreement.
Occasionally, a lender will send your payment directly to Money Management Team as we are acting as your representative. Should this happen, we will deduct the requisite 20% + VAT of the total redress offered by your lender, including any reduction of any outstanding agreement, before sending the remainder on to you.
The PPI Reclaim Process
Reclaim process complete!