6. PPI Check Outcome(s) & Options Are Discussed With You
If you have not paid PPI, we will contact you to advise you of the same.
If your lender is unable to confirm whether PPI is on a particular account – we will contact you to advise you of your options moving forward on the possibility of presenting your claim for your refund.
If PPI is located on your account – we will again contact you to advise you of your options moving forward on presenting your claim for a refund.