Store Card Plevin PPI Commission Claim

Store Card Plevin PPI Commission Claim


PPI has been the biggest financial mis-selling scandal in the world, in which a staggering £38 billion was given back to consumers for mis-sold PPI in compensation by banks & finance providers before the 2019 PPI deadline. However, even after this the PPI scandal is far from over!

The good news is that you can still make new PPI Claims under a new ruling but this time its for undisclosed high commission.  This type of PPI claim is separate to the redress scheme that ended in 2019 and is based on the amount of commission you were charged on your PPI policy.

Potter v Canada Square - Latest ruling April 2021

The case of Canada Square Operations Limited v Beverley Potter [2020] brought a degree of clarity to the issue of limitation points in Plevin Litigation. This judgment was welcomed by law firms, claims management companies and claimants alike as it strengthened the claimants’ argument that these claims should not have a limitation period applied to them due to the concealment of PPI commission levels. This meant that claims are no longer confined to a six-year limitation period from when your credit card/loan/mortgage or other finance ended.

Potter v Canada Square Ruling - April 2021

What is Plevin PPI?

Plevin refers to a Supreme Court case from November 2014 where Mrs Susan Plevin brought a case against Paragon Personal Finance Ltd regarding her PPI policy. The claim was centred around the commission charges on a PPI policy that Mrs Susan Plevin was sold to cover a secured loan from Paragon.

Mrs Plevin later discovered that in small print of the terms and conditions of the PPI policy that a whopping 71.8% of her premium was the amount of commission she was charged by the lender. She alleged that this was unfair and unclear and took Paragon to court and the case went up to the Supreme Court.

The Supreme Court agreed with Mrs Plevin and her lawyers, and determined that the sale of the PPI policy was unfair because of the following reasons:

  1. The commission payment was not disclosed;
  2. The high percentage of the PPI premium that was paid as commission.

This decision set precedent for a new category of PPI claims, and opened the floodgates against banks and other finance firms who had sold PPI to their customers.

How is Plevin different to mis-sold PPI?

Originally the PPI scandal was focused on the mis-selling of PPI and whether the policy was suitable or not at the point of sale. A Plevin PPI claim will focus on whether your credit card provider took a high-level commission from your PPI premium without disclosing it. If the commission was hidden, or the commission was unfairly high, then this is deemed to be an unfair relationship between the lender and borrower and is eligible for compensation claim.

Plevin claims are based on a completely different area of law, namely the Consumer Credit Act 1974, so they are not subject to the FCA's PPI deadline, hence claims are still being processed today.

You can make a Plevin PPI commission claim if:

You tried to make a PPI claim before August 2019 but failed due to lack of records.

You started a PPI enquiry before August 2019 but it did not continue.

Your finance was still open after April 2008.

Start a FREE Plevin PPI Check for undisclosed commission claim with MoneyPlus Legal.

There is nothing more enjoyable for Brits than a spot of retail therapy and to fund this many thousands of consumers took out store cards from high street retailers such as Debenhams, Top shop, Next or Mothercare as far back as the 1980s to early 2000. During this period most retailers sold PPI with their store cards either without the customer's full knowledge or didn't adequately check their suitability for this type of insurance. This has meant that many thousands of consumers were entitled to compensation for mis-sold PPI in the wake of the biggest mis-selling scandal to hit UK financial services industry.

What is Store Card PPI?

Store cards were a very lucrative option for the high street stores. They were sold to those who were either unwilling or unable to pay for their products in one go and made a profit through those who failed to pay off the entirety of the balance each month enacting interest charges of between 18 and 30 per cent. At their height, many thousands of store cards were sold with PPI often added to the equation.

Consumers who took out these store cards as long ago as the 1980s are unaware that they could be entitled to payouts.

Regulations were introduced in 2011 and since then store cards are nowhere near as prevalent in society. In these regulations, the government banned upfront discounts and commission being added to store cards, and enforced a seven-day cooling off period after any store card sale.

Store Card Retailers - Who Owns Who?

If you took out a store card before December 2011, you may be entitled to claim PPI compensation. Please see the list below of store card by retailer and how PPI was mis-sold by retailers.

GE Capital Store Cards

GE Capital was owned by the largest store card provider at the time, General Electric Consumer Finance UK. They supplied store cards for clothing retailers as well as department stores.

At one time GE Capital had approximately 50-70 per cent share of the store card market according to a report by the Competition Commission.

In 2008, however, Santander bought GE Capital’s store card business. As a result of the takeover, Santander Bank took responsibility for PPI complaints including those on historic store cards that had been provided by GE Capital or GE Money for the following clothing retailers and department stores:

  • Asda Store Card
  • B and Q Store Card
  • Bentalls Store Card
  • BHS Store Card
  • Burton Store Card
  • Comet Store Card
  • Currys Store Card
  • Dixons Store Card
  • Debenhams Store Card
  • Dorothy Perkins Store Card
  • Edge Card Store Card
  • Ernest Jones Store Card
  • Etam Store Card
  • Evans Store Card
  • Fenwick Store Card
  • First National Tricity Finance Store card
  • First Personal Store Card
  • GE Capital Store Card
  • Halfords Store Card
  • Harvey Nichols Store Card
  • House of Fraser Store Card
  • H Samuel Store Card
  • Kwik Fit Store Card
  • Laura Ashley Store Card
  • Miss Selfridge Store Card
  • Monsoon Store Card
  • Mothercare Store Card
  • Newday Ltd Store Card
  • New Look Store Card (For certain New Look store cards, Santander and Ikano Bank are responsible. Both banks would need to be contacted to establish if you had PPI on your account, if you do not have any proof of who provided the initial account.)
  • Outfit Store Card
  • Paypal Store Card
  • Principles Store Card
  • QVC Store Card
  • River Island Store Card
  • Russell and Bromley Store Card
  • Topshop Store Card
  • Topman Store Card
  • Toys R Us Store Card
  • Wallis Store Card
  • Wellbeck Store Card

About Ikano Bank Store cards PPI

This is a little-known brand name however, Ikano Bank are responsible for many store card brands that they provided accounts for, many of which may have had PPI. These include:

  • Ikea Home Card
  • Ikea Home Loan
  • Leeds and Holbeck Personal Finance
  • Leeds and Holbeck Personal Loan
  • Leeds Personal Loan
  • The Austin Reed Credit Card
  • The CC Credit Card
  • The CC Mimosa Card
  • The Coast Card
  • The Habitat Card
  • The Habitat IFC
  • The Habitat Interest Free Loan
  • The Ikea Card
  • The Karen Millen Card
  • The Liberty Account Card
  • The Liberty Card
  • The Liberty Club Card
  • The Liberty Interest Free Loan
  • The New Look Card- see above entry for information
  • The Oasis Card
  • The Oasis VIP Card
  • The Principles Card
  • The Principles Visa Card
  • Warehouse
  • Warehouse Fashions

Please note: Ikano Bank have not engaged in sales of new PPI policies after 23rd March 2009. Therefore, accounts with Ikano Bank taken out before 23 March 2009 can only be considered for having PPI sold with or added to.

Creation Store Card PPI

Creation provides credit cards, store cards and loans to UK consumers via well-known high street retailers.

Creation is formed of two separate companies:

  1. Creation Financial Services Ltd who issues store and credit cards; &
  2. Creation Consumer Finance Ltd who provides personal loans.

Both companies trade under the name Creation and are responsible for providing finance through store card brands such as:

  • ASDA
  • Creation Financial Services Limited
  • Creation Consumer Finance Limited
  • Currys
  • DFS
  • Everton Football Club
  • Flybe
  • iGo4
  • Marriott
  • PC World
  • Sofology
  • SCS
  • USC
  • Wolverhampton Wanderers
  • West Bromwich Albion and more


Start a FREE Plevin PPI Check for undisclosed commission claim with MoneyPlus Legal.

Other Store Card Providers

  • Marks & Spencer (M&S) Store Card PPI – PPI complaints and the sale of PPI on store and credit cards are the responsibility of M&S, who in 2004 had a deal with HSBC to operate the store card and credit card facility.
  • John Lewis Partnership (JLP) Store Card PPI – All PPI sale and PPI complaints on John Lewis store cards and credit cards are the responsibility of JPL. In 2004 John Lewis had an agreement with HSBC to operate the store and credit card side of things.
  • Argos Store Card PPI – Argos is owned by The Home Retail Group. However, in 2016 Sainsbury’s bought out the Home Retail Group. Responsibility for PPI sales and complaints on Argos store cards still rests with Argos, despite Sainsbury’s now owning the company.
  • Homebase Store Card PPI – Homebase was owned by Home Retail Group until 2016. All PPI sales and PPI complaints for Homebase store and credit cards still need to be taken up with Home Retail Group.

It is worth mentioning that some of the above-mentioned brands that Creation have provided store cards for, have used other lenders when providing store cards for customers. This can lead to much confusion when it comes to figuring out if the store card you had did have PPI.

Please contact us to carry out a free PPI check if you would like to check if your store card had PPI attached to it, we will be happy to help.

While there are a lot of store card names and lenders listed above, that were sold with PPI or PPI was added to, this is not a complete list. If you need further information or assistance regarding your store card lender or provider, refer to our lender pages or get in touch.

How was Store Card PPI Charged?

PPI on store cards, it has been established, is costlier than on credit cards. This is because of the higher rates of interest charged on store cards than on credit cards. This has a direct effect on the amount of PPI charged as the PPI is calculated using the interest rate as a percentage of the outstanding monthly balance.

PPI on store cards is paid for on a monthly basis by paying a monthly premium, like credit card PPI. The cost is made up of three sums, which combined makes up the total cost of store card PPI.

The three parts consist of:

  1. PPI premiums on store cards are worked out as a percentage of the amount outstanding on the store card each month. Typical charges by lenders can be up to £1.50 for PPI on every £100 of debt on the store card. This is compared to a typical charge of 79p for PPI on every £100 of debt on a credit card.
  2. Interest is charged in addition to the monthly store card PPI premium, the rate of which is the same that is charged for the outstanding balance on the store card if PPI had not been added.
  3. If payments have been missed, further charges may be incurred to the store card account. If PPI has been added to the account, the charges will be higher than if PPI wasn’t added to the account, leaving the account holder with a bigger debt.

The above illustration shows that the amount of PPI stated by a lender on a store card is the first part of working out the PPI cost. The reason is that when the PPI premium is added to the outstanding balance on the store card, it increases the cost of PPI substantially. This is due to outstanding balances on store cards incurring interest rates of over 15% on top of what lenders would charge for credit card interest.

A report published by the Citizens Advice Bureaux (CAB) in 2005 titled Protection Racket highlighted concerns the CAB had in relation to PPI and how it was sold.

The report identified PPI policies offered by some of the UK's largest credit card lenders only providing 12 months payments maximum if the policy were needed by policyholder due to unemployment.

The monthly benefit received from the PPI policy would only cover a maximum of 10% of the outstanding balance.

This crucial information was not being passed on to customers when the PPI was being sold with their credit cards and in many cases, customers were not aware of what they were buying. Some later found that they had PPI but were completely unaware that it had been added.

How we can help with your Store Card PPI Plevin Claim

MoneyPlus Legal is a Plevin PPI Claims specialist, whose core focus is on helping consumers who were sold PPI to use all available and possible options to obtain a legal remedy for compensation of undisclosed & high commission from the finance provider.

If you’re unsure whether you are eligible to make a claim under the Plevin ruling please don't worry as MoneyPlus Legal will always conduct a full review of all your PPI credit agreement(s) to establish whether there is a case for unfair relationship.

MoneyPlus legal will use their specialist 'Plevin' PPI claims experience to investigate, negotiate and settle any claim as quickly as possible. Our Plevin PPI Check and claim service is simple and completed on a no win no fee basis* and you will be kept informed throughout the claim process.

The Plevin Claims Process

Step 1

Start Your Free
Plevin PPI Check

MoneyPlus Legal will call you to discuss your potential claim, confirm some details & explain the next steps to progress your claim.

Step 2

Sign & Return Our Pre-Filled Forms

MoneyPlus Legal will send out a claim pack with letter of authority to sign & return back so they can start your Plevin PPI check.

Step 3

Your Plevin Claim Eligibility Checked

MoneyPlus Legal will contact the lender(s) to ascertain how much commission was charged on your PPI policy & eligibility for a refund.

Start a FREE Plevin PPI Check for undisclosed commission claim with MoneyPlus Legal.

Start a FREE Plevin PPI Check for undisclosed commission claim with MoneyPlus Legal. is a trading style of MoneyPlus Legal. MoneyPlus Legal is authorised and regulated by the Solicitors Regulation Authority. SRA Number 428794.
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Your lender may have charged unfair commission on your PPI policy, incorrectly rejected your PPI claim previously, or miscalculated your redress payment and you may be due a refund. To find out if you are eligible to reclaim under the Plevin ruling, complete your contact details below & we'll be in touch to start your no obligation Plevin PPI check.


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Latest PPI Commission Claim Ruling

Potter has the potential to impact on all types of credit claims!

A new PPI court ruling in April 2021 revealed how the banks used YOUR MONEY to earn hefty commissions for themselves.

Strangely, they forgot to mention the secret commissions they kept when the original PPI rulings came out.

Now the courts have said that any commission they have earned by selling PPI policies is potentially YOURS.

This ruling saw the complainant awarded £7,953.53 in compensation for the commission alone. This includes fees and interest that accrued over the years.

And it’s estimated that other people who had PPI policies will be owed from £1000s in compensation.

Potter v Canada Square Case

In Potter v Canada Square, the Lender [Canada Square Operations Ltd, formerly Egg Banking plc] accepted that the non-disclosure of commission caused unfairness in the relationship; however, it defended the claim on the basis that it was issued outside the widely accepted six-year limitation period.

Mrs Potter’s legal team invoked Section 32 of the Limitation Act 1980, which extends the limitation period due to the deliberate concealment of commission levels by the lender.

Read the Canada Square Operations Limited v Beverley Potter judgement  [2020] EWHC 672 (QB)

What the press said?

Millions more customers can now make new PPI claims – could you get up to £40,000?

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